SHIPPING & RETURNS
CORPORATE AND HEALTH WEAR
FAST DELIVERY AUSTRALIA-WIDE Flat rate of $14.95
Estimated Delivery (after date of dispatch), Most orders will be delivered within 2-5 business days.
Delivery days may vary sometimes due to stock availability, remote areas, weather conditions or any other unforeseeable circumstances.
Online orders will be delivered on business days. No deliveries will be made on weekends or public holidays.
Garments that require decoration will incur a different delivery cost depending on the weight and this will be communicated when quoting.
All deliveries must be signed for! Please be aware we will not leave parcels unattended for security reasons unless advised. We do not deliver to P.O. Boxes or Parcel Lockers or Parcel Collect. If you are not home, the order will be taken to your nearest post-office or depot for collection.
Any parcel returned back to us by the courier due to customer not in attendance or not picked up in time from post office will incur $12 fee( this is the fee that couriers charge for return to sender items)
RETURNS
NO RETURNS ACCEPTABLE ON CLEARANCE ITEMS & SPECIAL ORDER ITEMS
Returning Items Purchased Online
Change of mind/Not Suitable
- We will accept returns for change of mind on products purchased online within 7 days from date of receipt.
- Goods must be unused and packed back neatly in its original packaging, with original ticketing and all accompanying instructions, manuals and other accompanying materials. Damaged packaging will not be acceptable, so please open the packaging carefully
- A copy of the invoice or proof of purchase must be attached to all returned goods.
- Resupply of goods due to change of mind, not suitable, wrong size/colour ordered or any other circumstances due to customer fault will incur postage
- If posting products back, please call or email to obtain a Returns Authorization Number (RAN). The issue of a RAN is at store's discretion
- Postage of returned goods is the responsibility of the person or company returning the goods.
- Refunds will be processed using the original form of payment or at the stores discretion, excluding the original delivery charge (unless goods are returned in accordance with your statutory rights e.g. they are faulty or not as ordered).
- Incase of refund, cost of delivery of $14.95 will be deducted from the original amount regardless of the purchase amount i.e incase your purchase came with free delivery, then the cost of delivery will still be deducted from the refund. This is to cover the cost already incurred in providing delivery service.
- All returns need to returned to us within 2 weeks of approval. Failure to do so may get rejected
Faulty Goods
Please call or email to discuss the fault and to confirm the terms of any manufacturer’s warranty. If approved, Postage of returned goods is the responsibility of the person or company returning the goods. Depending on the nature of the fault, will arrange a repair, exchange or store credit(excluding postage fee). Proof of purchase will be required.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
All good to be returned to the below address unless stated/advised otherwise.
Corporate and Healthwear
Unit 2, 15 Comserv Loop
Ellenbrook, WA, 6069
0435 153 423